Frequently Asked Questions

What is the quality of care?

The institutions that we work with have been JCI certified or are in the process of achieving this certification. Many of our partners have a strategic partnership with a leading US institution such as Johns Hopkins and Harvard Medical International. Many doctors in the hospitals we partner with have received international training; many are even US board or UK board certified. Additionally, since the international reputation of our partner hospitals is at stake, you can be assured that you will be working with the top doctors in that particular hospital. The facilities are state of the art, and often create the impression of a high-end hotel rather than merely a hospital.

What are the risks?

Honest and open communications are very important to us, so we would never claim that there are no risks when undergoing a medical procedure. What we do say is that by working with only very high quality institutions and doctors we strive to ensure the level of risk is no greater than if you were treated in the US. It still is important for you to do your own research based on the options that we present to you so that you can make an informed final decision.

What if there are complications?

The doctors that we work with cannot exclude complications in the same way that the U.S./UK/ AUST or any  doctors worldwide cannot. However, you will be provided with excellent care to prevent these complications in the first place. At Health Horizons we take your safety very seriously and DO NOT compromise it in any way. We provide fully trained nurses with SRN Certificates and guarantee all our Surgical Dressings are sterilised to Hospital Grade Standard thus reducing the risk of infection and guaranteeing early detection of complications. Should any complications occur while you are abroad, you will already have access to full tertiary care hospitals, where all medical areas are represented. We don't have partnerships with small private clinics for this reason: should something go wrong during surgery, these private clinics often times would have to transport you a 'real' hospital.

What about post surgery follow up?

You will have to recover enough so that your doctor abroad can clear you for travel back home. The time spent recovering in our partner hospitals abroad is typically much longer than what you have come to expect in your home country. In addition, often times you are required to spend some time in a hotel after hospital discharge so that by the time you are cleared to return back home any risk of post surgery complications has been greatly reduced. Seldom is post surgery follow up once you are back home is required, but the need be, your GP is very reliable. When and how frequent this follow-up occurs varies greatly depending on your specific case. We encourage you to keep your General Practitioner/ primary care physician and/or specialist abreast of all of your medical tourism activities, including following up with them upon your return home. We will assist you in this by answering any questions that you or your US doctor may have.

Will I really save a lot of money?

In general, the answer to this is a resounding 'Yes' for many kinds of medical procedures, but the extent of your savings depends on a number of factors. That includes the cost of the surgery at home and whether your insurance covers any portion of the procedure or not. We will help you assess this by presenting you with an estimate of your total costs: medical, travel, lodging, etc. At that point, you can compare that to the total costs of the same procedures in your own country  and make your decision.

Is any of my money refundable?

Yes, most of your money will be refundable prior to undergoing surgery. This separates us from our competitors. We believe that once you decide that you want us to arrange your treatment abroad you will be happy with our services and partners and will not ask for a refund. Therefore, we are able to offer a refund of most of your money prior to surgery without hesitation. Our good standing with the Health Minitry of Malaysia and the Medical Tourism Association provides you with the guarantee that customer satisfaction is our highest priority.

Will the medical and tourism professionals I am dealing with be able to speak English?

We have made sure that English-speaking people are at your disposal. This will be true for hospital staff, doctors, hotel personnel, etc. The doctors that we work with have often times spent many years in countries like the US, UK or Australia so their English is excellent. Other people will likely have an accent, but that will only add color to your entire experience.

I do not know anything about my destination country. Will I be safe? How will I get around?

First, we will inform you about our Malaysia and its customs. We will advise you of this and with common sense, you will be able to prevent ending up in unsafe situations. Secondly, we will be there to help you, for instance by having an English speaking person pick you up from the airport. Any less safe areas are therefore easy to avoid.

Why should I go with Health Horizon Holidays?

Great question. Do you have a minute? We take care of everything. We are very experienced in enabling people to access Global Health Care and you will benefit from that experience. We will assist you from start to finish and will take care of all your  details such as arranging your airport transfers/hotel bookings/consultations/hospital admissions and discharges/any additional treatments such as Dentistry and LASIK/everything you will need to have a relaxed and safe surgery experience.

You are not dealing with a travel agency. You are dealing with professionals which access endorsed A Medical and Health Professional Panel that are able to leverage their years of medical and Health qualifications  to help you. We will get you answers that you can rely on quickly. Your health is our primary concern.

We have visited all of the hospitals that we partner with in person and subjected them to a multiple day evaluation. The result is an offering of top medical professionals that work in hospitals that are affiliated with the top US hospitals.

We care.

For more information about Health Horizon Holidays,Surgery Holidays Sdn Bhd, Cosmetic Surgery Holidays Pty Ltd, Medical Tourism Company, (also known as Medical Travel, Health Travel, Global Healthcare, Medical Treatment Abroad) and to gain access to affordable surgery abroad at high quality, please visit the following:

Medical Tourism | Medical Tourism Countries | Medical Tourism Malaysia | Medical Tourism Abroad 

If you have any questions that we have not answered here please dont hesitate to Contact Us .